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We do not offset patient ratings entered online with other quality indicators. The patient feedback therefore does not influence the scores or the ranking of the hospitals / clinics on our leaderboards. We present the feedback, which does not violate our guidelines, as we have received it. We kindly ask you to carefully consider to what extent these ratings are important for your choice of hospital.
verified rating
The rhinoplasty was carried out in an older hospital where unfortunately the hygiene regulations were not sufficiently taken into account. In addition, coronavirus measures did not appear to be taken seriously, which further increased concerns about safety. (surgeon: Ms. Dr. Martina Schneider)
transl. from german, inpat. treatment in May. 2021, date of rating: 27.10.2023
verified rating
About the surgery:
Endometriosis OP, problem free, contact person always available
transl. from german, inpat. treatment in May. 2023, date of rating: 16.08.2023
verified rating
Instead of limiting an intervention and its preliminary clarifications to one appointment if possible and also acting cost-effectively, I experienced the opposite and stopped the treatment. I experienced the anesthetist as not very objective, complicated and not very trustworthy!
transl. from german, inpat. treatment in Jul. 2023, date of rating: 03.07.2023
verified rating
Catastrophic!
3 wasted months
I need to be sent to another location for an investigation now.
transl. from german, inpat. treatment in Jun. 2023, date of rating: 23.06.2023
verified rating
never go to this hospital on Good Friday, especially NHO Department B North 2 It's like the Titanic
1 doctor AND about 30 patients, a cruel game for both parties. Like in a 4th world country.
Totally unworthy of noble Zurich. Shame on you !!!!!!!!! HOSPITAL management, what should I say?
transl. from german, inpat. treatment in Apr. 2022, date of rating: 15.04.2022
verified rating
Going to the emergency after registering with my family doctor because of severe left-sided pain. Isolated despite complete vaccination (months before entry) and negative Covid-19 PCR test (hours before entry). After 4 hours I was given the same results as written in the assignment report
transl. from german, inpat. treatment in Oct. 2021, date of rating: 05.10.2021
verified rating
Very nice room. Feels good. Surgery went well. Competent doctor. Care not so good. Should have more interest in the patients. Care didn't look after me. Got no info. Had to leave before I got a good rest. A disgrace!
About the surgery:
Ear surgery went well. I am very satisfied with the result. Can hear better now.
Was dizzy for 2 days after the operation, exhausted. The day after, a doctor came, only briefly. Couldn't answer yet. Care not so good. One more day would have been better, better recovery. (surgeon: Dr. Röösli)
transl. from german, inpat. treatment in Sep. 2021, date of rating: 21.09.2021
verified rating
If you ask why the result is delivered earlier in other hospitals (covidtest), you get the answer: then you just have to go to another hospital! You do that too! (Operator). Lots of sayings on the walls but nothing behind them. Customer friendliness à la usz
transl. from german, inpat. treatment in Mar. 2018, date of rating: 30.06.2021
verified rating
Excellent medical staff (Dr Daniel Eberli) and nursing facilities; he has followed me for almost 10 years
About the surgery:
Excellent result in line with what was diagnosed and was promised; (surgeon: Dr. Daniel Eberli)
inpat. treatment in Jan. 2020, date of rating: 20.10.2020
verified rating
I was treated on Stroke Unit after a suspected TIA. I was impressed by the kindness and expertise of the staff. The exams went very quickly and they took me seriously. The team works in harmony and with joy and has a soothing touch of humor.
transl. from german, inpat. treatment in Jun. 2020, date of rating: 05.06.2020
verified rating
Very experienced Team. Multi-disciplinary check-up and treatment. Competent care incl. specific physiotherapy. Moderate comfort for private patients
About the surgery:
Prostatectomy. Went without problems, advanced recovery after six weeks (surgeon: Dr. Daniel Max Schmid)
transl. from german, inpat. treatment in Jan. 2020, date of rating: 01.03.2020
verified rating
I came to USZ just because I wanted to do my operation with Prof. Holzmann. Overall attentive staff; good care. Full private insurance.
About the surgery:
I had deviated septum operation done with Prof. Holzmann. Operation went well and result is really good. (surgeon: Dr. David Holzmann)
inpat. treatment in Jul. 2017, date of rating: 16.01.2020
verified rating
Super-organised administration, from reception to the ward. Very friendly, competent and goal-oriented professional nurses. The performed pleural biopsy was top notch and without complications, the doctors were open to any question, the same also applies to the gastroenterology ward.
About the surgery:
Everything went problem-free, speedy recovery (surgeon: Ms. Dr. Isabelle, Bernhard Frau Prof. Dr. Opitz, und Herr)
transl. from german, inpat. treatment in Jul. 2019, date of rating: 25.10.2019
verified rating
I had a liver transplant. Before the surgery I was on an outpatient basis for nearly 2 years at the USZ. For me, everything went professionally, I was always very well informed. A huge compliment and many thanks.
About the surgery:
Liver transplantation. Everything went without problems. 14 days stay in hospital, later REHAB Davos. Everything was great and my quality of life has greatly improved. (surgeon: Dr. Christoph Tschuor)
transl. from german, inpat. treatment in Apr. 2019, date of rating: 05.07.2019
verified rating
After surgery I had severe complications and had to stay in the USZ for several weeks. The staff of doctors and nurses were well trained and helped me to recover.
About the surgery:
Treatment of the infection by surgical removal went well.
transl. from german, inpat. treatment in May. 2019, date of rating: 20.05.2019
verified rating
The University Hospital has a serious organizational problem. So, despite a contrary agreement, I had to take care of the appointments for the post-treatment myself. The majority of the commercial staff seemed unmotivated, incompetent and not service-oriented.
About the surgery:
Treatment of a fracture with Kirschner wires. Due to lack of medical knowledge, I cannot rate the quality of the intervention, but I had the feeling of being in expert hands. The medical staff was friendly. (surgeon: Dr. n/a n/a)
transl. from german, inpat. treatment in Feb. 2019, date of rating: 08.03.2019
verified rating
Very positively I rate my experience with the nursing staff on the ward, the hotellery, the infrastructure of the room, the food. By contrast, the operation was unpleasant (see below). I felt treated like a piece of meat. The nursing staff in the theater, however, was friendly!
About the surgery:
Cardiac catheter examination. Announced doctor was not present. No preliminary talk. Operation by "apprentice" without prior agreement. This one however appeared competent despite noticeable nervousness. Responsible doctor did NOT introduce himself! He wore no hood and nose was free despite the mask (surgeon: Dr. vermutlichFranzose Hatsichnichtvorgestellt)
transl. from german, inpat. treatment in Jan. 2019, date of rating: 01.02.2019
verified rating
Was taken to emergency with an ambulance. No waiting, I was treated immediately, despite many people waiting in the emergency. Could leave the hospital after about 3 hours. Conclusion: I was treated quickly and well, I felt safe.
transl. from german, inpat. treatment in Jan. 2019, date of rating: 11.01.2019
verified rating
Unfortunately again and again very long waiting times without getting any information. Most carers are very friendly, medical staff are friendly and competent.
About the surgery:
Gastric bypass, on the 3rd postoperative day, I could already go home because I was so well. (surgeon: Dr. Marco Bueter)
transl. from german, inpat. treatment in Jul. 2018, date of rating: 20.08.2018
verified rating
They have serious organisational issues. Extremely long waiting times even when the appointment is in the morning.
They postponed my operation twice without explanation as of why. The 2nd time they forgot to inform me; I had taken a day off from work for nothing, just to hear the surgery won't take place.
About the surgery:
A mole was removed from my face. Everything was done very professionally, the doctor and nurse explaining all the time what they were doing. For a simple mole removal the process felt somewhat exaggerated: i put on hospital clothes and they rolled me laying on a bed to the surgery room...Almost hilarious!
inpat. treatment in Jul. 2018, date of rating: 16.07.2018
verified rating
Was admitted as a cardiac emergency. Positive: surgery was very professional, fast and easily. Friendly nurses.
Negative: nursing staff had little time for the patient ( overloaded), insufficient care. Doctor forgot visit on the evening after the surgery
About the surgery:
Acute myocardial infarction. Very fast, hassle-free, professional handling. No free beds in the hospital, so I was transferred to another hospital after surgery. (surgeon: Dr. F. Scherff)
transl. from german, inpat. treatment in May. 2017, date of rating: 05.05.2017
verified rating
About the surgery:
Childbirth
transl. from german, inpat. treatment in Jan. 2017, date of rating: 06.04.2017
verified rating
I was 3 days on unit East E 3 and had the best, kindest and most courteous treatment that I could imagine, be it the nursing care (just great !!), the staff of the functional units, the doctors or the assistants. Additional to that a nice room and good food. GREAT!!!
transl. from german, inpat. treatment in Jul. 2016, date of rating: 30.07.2016
unverified rating
Absolute top hospital
About the surgery:
lung volume reduction (surgeon: Dr. Caviezel)
transl. from german, inpat. treatment in May. 2023, date of rating: 09.05.2023
unverified rating
Urology: No targeted examinations. Only job creation for arrogant assistant physicians.
transl. from german, date of rating: 25.09.2021
unverified rating
August 20, 2021! As a driver of an emergency (taxi), I was refused to access emergency. Two securitas declared the emergency as inaccessible! It took me 15 minutes to get help! Therewhile my passenger squirms in pain. You wish you were in Kazakhstan! Very bad
transl. from german, date of rating: 20.08.2021
unverified rating
I felt very well looked after and also feel that I was in good hands for the follow-up checks.
About the surgery:
I had a kidney transplant. Everything went very professionally. I was only in the hospital for 1 week because they also try very hard to get you back on your feet quickly. All very friendly
transl. from german, inpat. treatment in Aug. 2021, date of rating: 19.08.2021
unverified rating
Despite a certificate that I am not allowed to wear a mask, I was refused treatment without a mask while already lying on the bed.
transl. from german, date of rating: 12.01.2021
unverified rating
1. Medication not properly administered before the operation (OP had to be postponed for 2 hours). 2. Prescription received from other patients. 3. Medication was always forgotten, sometimes very young apprentices came into the room who knew nothing. Needle stabbed 3 times incorrectly. 4. a lot of food
About the surgery:
OP went well; I just had a fresh operation I think this was done well. Very experienced anesthesia team and intensive care also professionally experienced people
transl. from german, inpat. treatment in Nov. 2020, date of rating: 21.11.2020
unverified rating
Very bad was poorly informed or told the doctor would call but he never did, never again
transl. from german, inpat. treatment in Mar. 2020, date of rating: 20.05.2020
unverified rating
Chaotic !!
transl. from german, inpat. treatment in Dec. 2017, date of rating: 21.02.2020
unverified rating
Yesterday I was down really and in a lot of pain; and only after 4 hours I was free of pain. 4 hours is a long time! Why don't they first look after the patients that are most in pain??? Never in my life I'm going back there again!!!
transl. from german, inpat. treatment in Feb. 2020, date of rating: 05.02.2020
unverified rating
Very good doctors and care
About the surgery:
Abdomen surgery. Very good surgery, quickly recovered mobility (surgeon: Dr. Anrey Taran)
transl. from german, inpat. treatment in Jan. 2020, date of rating: 26.01.2020
unverified rating
My brother came to the USZ with a small brain bleeding. After the second tomography of the skull, there was accumulation of more blood. They waited until it was too late and there was so much blood in the head that the brain was damaged and he died! The operation came too late!
About the surgery:
Head, too late!
transl. from german, inpat. treatment in Aug. 2019, date of rating: 20.11.2019
unverified rating
inpat. treatment in Jul. 2019, date of rating: 24.07.2019
unverified rating
I am family of a stroke patient; and apart from a few people in nursing care nobody seems to care what patients do. I got shouted at because I wanted help for my dad. Folding laundry is more of a priority than taking care of patients, clothes were lost, etc.
transl. from german, inpat. treatment in Feb. 2019, date of rating: 06.03.2019
unverified rating
Injured after car accident. First aid was ok, care afterwards very bad, since my case was probably not exciting enough for medical assistant S. Tiziani. Injuries were not further investigated. Despite torn ligaments and damaged menisci I was immediately sent home.
transl. from german, inpat. treatment in May. 2016, date of rating: 02.03.2019
unverified rating
good care, 3 days in the observation unit, the care was excellent
About the surgery:
Heart attack, 5 stents (surgeon: Dr. steffen)
transl. from german, inpat. treatment in Jan. 2017, date of rating: 01.02.2017
unverified rating
Very nice,caring and competent nursing staff. Friendly and competent doctors. Courteous staff. The food is impeccable and sometimes even very good. There is some room for improvement on the administrative side though. I'm predominantly positively surprised
transl. from german, inpat. treatment in Sep. 2016, date of rating: 12.12.2016
unverified rating
everything OK
About the surgery:
Process is partially intransparent
transl. from german, inpat. treatment in Apr. 2016, date of rating: 10.08.2016
unverified rating
inpat. treatment in Feb. 2012, date of rating: 07.03.2016
unverified rating
I had to go through an operation of abdominal aneurysm in this hospital. Was very satisfied.
About the surgery:
The surgery was not easy because my arteries are very calcified (thanks to 50 years of smoking). Nevertheless, the surgery was successfully completed and I am very grateful for the professional care. (surgeon: Dr. Zoltan Rancic)
transl. from german, inpat. treatment in Jul. 2015, date of rating: 02.01.2016
verified rating
inpat. treatment in Jan. 2023, date of rating: 06.03.2023
unverified rating
inpat. treatment in Jul. 2022, date of rating: 25.07.2022
unverified rating
inpat. treatment in Dec. 2019, date of rating: 17.05.2022
unverified rating
inpat. treatment in May. 2020, date of rating: 04.05.2020
unverified rating
inpat. treatment in Apr. 2017, date of rating: 06.04.2020
unverified rating
inpat. treatment in Nov. 2019, date of rating: 04.12.2019
unverified rating
inpat. treatment in Feb. 2012, date of rating: 04.03.2016
The master data for this hospital was last updated on March 31, 2024. You can find the period of origin of the quality data in the respective documentation on our portal.
4.4
3.9
