In April and May 2024, 15,542 patients who were discharged from a Swiss rehabilitation clinic were surveyed about their experience at their clinic.
Overall, patient satisfaction is high, but there are significant differences between clinics: Nine clinics achieve significantly above-average satisfaction. Eight clinics perform significantly below average.
The Klinik im Hof in Weissbad (AI) received the highest ratings in the nationwide comparison. It has consistently received excellent feedback from its patients over the past four years. Also remarkable are the outstanding – and statistically significant – results of Klinik Schloss Mammern, which is significantly larger.
5.0
4.9
4.6
4.5
4.5
4.5
4.5
4.4
4.1
4.5
4.4
4.3
4.3
4.2
4.1
4.1
4.0
4.0
4.0
4.0
3.9
3.8
3.8
3.6
3.6
3.6
3.6
3.5
3.5
3.5
3.4
3.3
3.3
3.3
3.2
3.1
3.0
2.9
2.9
2.9
2.9
2.7
2.7
2.6
2.4
2.4
2.4
2.3
2.3
2.3
2.2
2.2
2.0
2.0
2.0
1.7
1.6
1.6
1.6
1.5
1.5
1.5
1.5
1.4
1.4
1.4
1.3
1.2
1.2
0.9
0.8
0.8
0.7
0.6
0.5
0.4
1.1
0.9
0.9
0.8
0.5
0.3
0.2
0.2
Patient satisfaction is an important measure of hospital quality. It primarily reflects the patients' perception of the quality of treatment, the medical result and the competence and friendliness of the staff. In addition, when comfort elements such as good food and beautiful spaces surpass patients' expectations, excellent ratings are achieved. However, good comfort factors alone (without good medical quality) do not lead to high ratings.
Patient satisfaction is measured by ANQ (National group for quality development in Swiss hospitals and clinics) via a standardized questionnaire. These measurements may be considered the most reliable and comprehensive in Switzerland. The patients are each asked six questions after hospital discharge (multiple choice). We use the answers to the most general question about the quality of hospital treatment. In paediatrics, similar questions are used to query the satisfaction of the parents. The ANQ evaluations include a risk adjustment to make the hospitals comparable.