All patients who withdrew from a Swiss rehab hospital in April and May 2022 (15'142 persons) were asked to rate «their» hospital. The size of this sample and the response rate of 42.1% on average is sufficient and the results are therefore reliable.
The survey of the current year provides meaningful results for 83 rehab hospitals. Twelve hospitals achieved significantly above-average patient satisfaction, but eleven hospitals had significantly below-average satisfaction.
The Klinik im Hof in Weissbad (AI) scores best in a Swiss comparison. However, both clinics have rather small case numbers. It had already achieved very good results in the last three years. Almost more impressive is the excellent result of the much larger Adelheid Clinic in Unterägeri.
The significantly below-average results of the Dussnang Rehabilitation Clinic and the Leukerbad Clinic are rather disappointing.
If necessary, take into account other key figures such as the density of the doctors or nurses or the case numbers (hospital size as indicator for the «experience»). For specific rehab areas, we recommend our best lists on treatment success in musculoskeletal rehabilitation and on treatment success in geriatric rehabilitation.
5.0
5.0
5.0
5.0
5.0
5.0
4.9
4.9
4.9
4.8
4.8
4.8
4.7
4.7
4.7
4.5
4.4
4.3
4.3
4.2
4.1
4.0
4.0
4.0
3.9
3.9
3.8
3.8
3.6
3.6
3.5
3.3
3.3
3.1
3.1
3.0
2.9
2.9
2.9
2.8
2.8
2.8
2.7
2.6
2.5
2.4
2.4
2.3
2.2
2.2
2.2
2.1
2.1
2.1
2.1
2.0
2.0
2.0
1.6
1.6
1.6
1.5
1.5
1.4
1.3
1.3
1.2
1.1
0.9
0.6
0.6
0.4
0.4
0.4
0.2
0.2
0.2
0.1
0.1
0.1
0.1
0.1
0.1
Patient satisfaction is an important measure of hospital quality. It primarily reflects the patients' perception of the quality of treatment, the medical result and the competence and friendliness of the staff. In addition, when comfort elements such as good food and beautiful spaces surpass patients' expectations, excellent ratings are achieved. However, good comfort factors alone (without good medical quality) do not lead to high ratings.
Patient satisfaction is measured by ANQ (National group for quality development in Swiss hospitals and clinics) via a standardized questionnaire. These measurements may be considered the most reliable and comprehensive in Switzerland. The patients are each asked six questions after hospital discharge (multiple choice). We use the answers to the most general question about the quality of hospital treatment. In paediatrics, similar questions are used to query the satisfaction of the parents. The ANQ evaluations include a risk adjustment to make the hospitals comparable.