Parents of children (<16 years) treated in paediatric hospitals or paediatric wards in April 2023 were asked about their satisfaction with ‘their’ hospital. 1,451 parents whose child had been treated in hospital completed the questionnaire. Meaningful results are available for 18 hospitals.
In response to the question ‘Would you recommend this hospital to your friends and family?’, the (paediatric) hospitals received a good average score of 8.9 on a scale of 0 to 10 (10 for maximum satisfaction).
The UniversitätsKinderspital beider Basel (UKBB) achieved the highest and significantly above-average parental satisfaction. The paediatric department of the Hôpitaux Universitaires de Genève HUG was also rated significantly above average. What impresses us is that this was already the case at HUG in the last measurements two and four years ago.
The EOC Ente ospedaliero cantonale, Ospedale di Bellinzona has significantly below-average satisfaction ratings.
5.0
5.0
5.0
4.7
4.4
4.1
4.0
3.7
3.6
2.9
2.8
2.4
2.3
2.2
2.1
1.2
0.4
0.2
0.1
0.1
0.1
0.1
Patient satisfaction is an important measure of hospital quality. It primarily reflects the patients' perception of the quality of treatment, the medical result and the competence and friendliness of the staff. In addition, when comfort elements such as good food and beautiful spaces surpass patients' expectations, excellent ratings are achieved. However, good comfort factors alone (without good medical quality) do not lead to high ratings.
Patient satisfaction is measured by ANQ (National group for quality development in Swiss hospitals and clinics) via a standardized questionnaire. These measurements may be considered the most reliable and comprehensive in Switzerland. The patients are each asked six questions after hospital discharge (multiple choice). We use the answers to the most general question about the quality of hospital treatment. In paediatrics, similar questions are used to query the satisfaction of the parents. The ANQ evaluations include a risk adjustment to make the hospitals comparable.