Parents of children (<16 years) treated in paediatric hospitals or paediatric wards in April 2023 were asked about their satisfaction with ‘their’ hospital. 1,451 parents whose child had been treated in hospital completed the questionnaire. Meaningful results are available for 18 hospitals.
In response to the question ‘Would you recommend this hospital to your friends and family?’, the (paediatric) hospitals received a good average score of 8.9 on a scale of 0 to 10 (10 for maximum satisfaction).
The UniversitätsKinderspital beider Basel (UKBB) achieved the highest and significantly above-average parental satisfaction. The paediatric department of the Hôpitaux Universitaires de Genève HUG was also rated significantly above average. What impresses us is that this was already the case at HUG in the last measurements two and four years ago.
The EOC Ente ospedaliero cantonale, Ospedale di Bellinzona has significantly below-average satisfaction ratings.
5.0
5.0
5.0
4.7
4.4
4.1
4.0
3.7
3.6
2.9
2.8
2.4
2.3
2.2
2.1
1.2
0.4
0.2
0.1
0.1
0.1
0.1
Patient satisfaction and patient experience are important measures of hospital quality. In our experience, patients are satisfied when the medical outcome is good considering the circumstances, their questions and wishes are taken seriously, and the staff are friendly and competent. Things such as good food and attractive rooms are not the main factors.
ANQ conducts standardised patient surveys throughout Switzerland. After a hospital stay, patients are asked a range of multiple-choice questions. For our comparison, we use the question about their overall experience at the hospital: “What was your experience at this hospital?”. Patients can give a rating from 0 (“very poor”) to 10 (“very good”). In paediatrics, similar questions are used to assess parents' satisfaction.