In April and May 2024, 15,542 patients who were discharged from a Swiss rehabilitation clinic were surveyed about their experience at their clinic.
Overall, patient satisfaction is high, but there are significant differences between clinics: Nine clinics achieve significantly above-average satisfaction. Eight clinics perform significantly below average.
The Klinik im Hof in Weissbad (AI) received the highest ratings in the nationwide comparison. It has consistently received excellent feedback from its patients over the past four years. Also remarkable are the outstanding – and statistically significant – results of Klinik Schloss Mammern, which is significantly larger.
5.0
4.9
4.6
4.5
4.5
4.5
4.5
4.4
4.1
4.5
4.4
4.3
4.3
4.2
4.1
4.1
4.0
4.0
4.0
4.0
3.9
3.8
3.8
3.6
3.6
3.6
3.6
3.5
3.5
3.5
3.4
3.3
3.3
3.3
3.2
3.1
3.0
2.9
2.9
2.9
2.9
2.7
2.7
2.6
2.4
2.4
2.4
2.3
2.3
2.3
2.2
2.2
2.0
2.0
2.0
1.7
1.6
1.6
1.6
1.5
1.5
1.5
1.5
1.4
1.4
1.4
1.3
1.2
1.2
0.9
0.8
0.8
0.7
0.6
0.5
0.4
1.1
0.9
0.9
0.8
0.5
0.3
0.2
0.2
Patient satisfaction and patient experience are important measures of hospital quality. In our experience, patients are satisfied when the medical outcome is good considering the circumstances, their questions and wishes are taken seriously, and the staff are friendly and competent. Things such as good food and attractive rooms are not the main factors.
ANQ conducts standardised patient surveys throughout Switzerland. After a hospital stay, patients are asked a range of multiple-choice questions. For our comparison, we use the question about their overall experience at the hospital: “What was your experience at this hospital?”. Patients can give a rating from 0 (“very poor”) to 10 (“very good”). In paediatrics, similar questions are used to assess parents' satisfaction.