All patients leaving a swiss psychiatric clinic in April, May or June 2022 were asked to rate «their clinic». Patient satisfaction is pleasingly high with an average of 3.92 (out of a maximum of 5). 18 clinics achieved significantly above-average patient satisfaction. 8 of these 18 were already significantly above average in the previous year. The Klinik Arlesheim achieved the best patient satisfaction - a statically significant result, although with a rather small number of cases. The Clienia clinics, Clienia Schlössli in Oetwil am See and Clienia Littenheid, which are much larger, also received significantly above-average ratings. It is also noteworthy that with the Universitätsklinik für Psychiatrie und Psychotherapie UPD in Bern, for the first time a psychiatric university hospital has also achieved significantly better patient satisfaction.
10 clinics received significantly below-average ratings. This also includes the Psychiatric University Clinic in Zurich and the psychiatric services of the Solothurner Spitäler AG.
Consider to take into account other key figures for your choice of a clinic, such as the success of the treatment from the patient's point of view or from the therapist's point of view.
About the survey: A total of 13'761 questionnaires were distributed and 7'791 completed. The size of the sample and the response rate averaging 56.6% may be considered good. The survey of the current year provides meaningful results for 67 clinics.
5.0
4.8
4.8
4.8
4.7
4.6
4.5
4.4
4.4
4.4
4.3
4.3
4.2
4.1
4.1
4.0
3.9
3.8
4.3
4.1
3.8
3.6
3.6
3.5
3.3
3.3
3.3
3.2
3.2
3.0
2.9
2.9
2.9
2.9
2.8
2.8
2.7
2.6
2.5
2.3
2.3
2.2
2.2
2.2
2.1
2.1
1.9
1.9
1.8
1.8
1.8
1.8
1.6
1.5
1.5
1.4
1.5
1.4
1.4
1.3
1.2
1.2
1.1
1.0
0.8
0.1
Patient satisfaction and patient experience are important measures of hospital quality. In our experience, patients are satisfied when the medical outcome is good considering the circumstances, their questions and wishes are taken seriously, and the staff are friendly and competent. Things such as good food and attractive rooms are not the main factors.
ANQ conducts standardised patient surveys throughout Switzerland. After a hospital stay, patients are asked a range of multiple-choice questions. For our comparison, we use the question about their overall experience at the hospital: “What was your experience at this hospital?”. Patients can give a rating from 0 (“very poor”) to 10 (“very good”). In paediatrics, similar questions are used to assess parents' satisfaction.