All children and adolescents aged between 11 and 18 who left a Swiss psychiatric clinic in 2023 were asked to rate their clinic. We use the most general question block ‘Review of the treatment’. Patient satisfaction is pleasingly high with an average of 3.65 (out of a maximum of 5). 3 clinics showed significantly above-average patient satisfaction.
The Unité hospitalière pour adolescents of Moutier Hospital (Hôpital du Jura Bernois) achieved the best patient satisfaction - a statistically significant result, albeit with rather small case numbers. The larger adolescent psychiatric ward, Therapiehaus Fürstenwald of the Psychiatrische Dienste Graubünden in Chur, also achieved a significantly above-average rating.
Unfortunately, 3 clinics received significantly below-average ratings. These include the relatively large Klinik Sonnenhof in Ganterschwil and the child and adolescent psychiatry department of the Centre hospitalier universitaire vaudois (CHUV) in Lausanne.
When choosing a clinic, you should also consider other key figures such as parental satisfaction.
The response rate for the 2023 survey was 67.2%. A total of 28 clinics took part in the survey. 1,972 questionnaires were included in the analyses. The average age of the adolescents was 15.7 years.
5.0
4.9
4.2
4.7
4.4
3.6
3.5
3.2
3.0
2.8
2.8
2.5
2.2
1.6
1.6
1.4
1.2
1.0
0.9
0.8
0.3
0.3
Patient satisfaction is an important measure of hospital quality. It primarily reflects the patients' perception of the quality of treatment, the medical result and the competence and friendliness of the staff. In addition, when comfort elements such as good food and beautiful spaces surpass patients' expectations, excellent ratings are achieved. However, good comfort factors alone (without good medical quality) do not lead to high ratings.
Patient satisfaction is measured by ANQ (National group for quality development in Swiss hospitals and clinics) via a standardized questionnaire. These measurements may be considered the most reliable and comprehensive in Switzerland. The patients are each asked six questions after hospital discharge (multiple choice). We use the answers to the most general question about the quality of hospital treatment. In paediatrics, similar questions are used to query the satisfaction of the parents. The ANQ evaluations include a risk adjustment to make the hospitals comparable.