All children and adolescents aged between 11 and 18 who left a Swiss psychiatric clinic in 2023 were asked to rate their clinic. We use the most general question block ‘Review of the treatment’. Patient satisfaction is pleasingly high with an average of 3.65 (out of a maximum of 5). 3 clinics showed significantly above-average patient satisfaction.
The Unité hospitalière pour adolescents of Moutier Hospital (Hôpital du Jura Bernois) achieved the best patient satisfaction - a statistically significant result, albeit with rather small case numbers. The larger adolescent psychiatric ward, Therapiehaus Fürstenwald of the Psychiatrische Dienste Graubünden in Chur, also achieved a significantly above-average rating.
Unfortunately, 3 clinics received significantly below-average ratings. These include the relatively large Klinik Sonnenhof in Ganterschwil and the child and adolescent psychiatry department of the Centre hospitalier universitaire vaudois (CHUV) in Lausanne.
When choosing a clinic, you should also consider other key figures such as parental satisfaction.
The response rate for the 2023 survey was 67.2%. A total of 28 clinics took part in the survey. 1,972 questionnaires were included in the analyses. The average age of the adolescents was 15.7 years.
5.0
4.9
4.2
4.7
4.4
3.6
3.5
3.2
3.0
2.8
2.8
2.5
2.2
1.6
1.6
1.4
1.2
1.0
0.9
0.8
0.3
0.3
Patient satisfaction and patient experience are important measures of hospital quality. In our experience, patients are satisfied when the medical outcome is good considering the circumstances, their questions and wishes are taken seriously, and the staff are friendly and competent. Things such as good food and attractive rooms are not the main factors.
ANQ conducts standardised patient surveys throughout Switzerland. After a hospital stay, patients are asked a range of multiple-choice questions. For our comparison, we use the question about their overall experience at the hospital: “What was your experience at this hospital?”. Patients can give a rating from 0 (“very poor”) to 10 (“very good”). In paediatrics, similar questions are used to assess parents' satisfaction.