All parents of children and adolescents (aged 11 - 18 years) who left a Swiss psychiatric clinic in 2023 were asked to rate ‘their clinic’. We use the most general question block ‘Review of treatment’, which contains 7 questions on the success of treatment. The parents' satisfaction is high with a mean score of 3.98 (out of a maximum of 5).
The paediatric and adolescent psychiatry department at Winterthur Cantonal Hospital received the best marks from parents, although the result is not significant due to the small number of cases. Two clinics show significantly above-average parent satisfaction. These are the Sonnenhof Clinic in Ganterschwil and the adolescent psychiatric ward, Fürstenwald Therapy Centre of the Grisons Psychiatric Services in Chur. The latter also received very good ratings from the patients themselves, whereas Klinik Sonnenhof did not.
Two clinics received significantly below-average ratings. These are the Réseau fribourgeois de santé mentale, Marsens and the adolescent psychiatry department of the Psychiatric University Clinic Zurich PUK.
When choosing a clinic, you should also consider other key figures such as the satisfaction of the patients themselves (children and adolescents).
The response rate for the 2023 parent survey was 45%. A total of 28 clinics took part. 1,279 questionnaires were included in the analyses. The average age of the children and adolescents was 15.2 years.
5.0
4.9
5.0
4.9
4.5
4.3
3.8
3.6
3.4
3.3
3.1
2.4
1.8
1.6
0.8
0.6
0.3
0.2
0.1
0.3
0.3
Patient satisfaction and patient experience are important measures of hospital quality. In our experience, patients are satisfied when the medical outcome is good considering the circumstances, their questions and wishes are taken seriously, and the staff are friendly and competent. Things such as good food and attractive rooms are not the main factors.
ANQ conducts standardised patient surveys throughout Switzerland. After a hospital stay, patients are asked a range of multiple-choice questions. For our comparison, we use the question about their overall experience at the hospital: “What was your experience at this hospital?”. Patients can give a rating from 0 (“very poor”) to 10 (“very good”). In paediatrics, similar questions are used to assess parents' satisfaction.