Parents of children (<16 years) treated in children's hospitals or departments in June 2021 were asked about their satisfaction with «their» hospital. Regarding the question "Would you recommend this hospital to your friends and family?", the 18 evaluable (children's) hospitals received a good average score of 8.8 on a scale of 0 to 10 (10 for maximum satisfaction).
The highest parent satisfaction was achieved by the Hôpital de La Tour in Meyrin, albeit with a rather small number of cases. The much larger children's department of the Hôpitaux Universitaires de Genève HUG was also rated significantly above average. This was already the case at the last measurement two years ago.
Significantly below-average satisfaction scores were observed at the Centre Hospitalier Universitaire Vaudois (CHUV) in Lausanne and at the Kantonsspital Winterthur.
About the survey: 1'358 parents whose child had been treated in hospital completed the questionnaire received. The size of the sample and the response rate of 28.0% may be considered sufficient.
5.0
4.8
4.3
4.1
3.9
3.8
3.7
3.3
2.9
2.4
2.3
2.1
0.9
0.8
0.6
0.6
0.4
0.1
Patient satisfaction is an important measure of hospital quality. It primarily reflects the patients' perception of the quality of treatment, the medical result and the competence and friendliness of the staff. In addition, when comfort elements such as good food and beautiful spaces surpass patients' expectations, excellent ratings are achieved. However, good comfort factors alone (without good medical quality) do not lead to high ratings.
Patient satisfaction is measured by ANQ (National group for quality development in Swiss hospitals and clinics) via a standardized questionnaire. These measurements may be considered the most reliable and comprehensive in Switzerland. The patients are each asked six questions after hospital discharge (multiple choice). We use the answers to the most general question about the quality of hospital treatment. In paediatrics, similar questions are used to query the satisfaction of the parents. The ANQ evaluations include a risk adjustment to make the hospitals comparable.