We review submitted patient reviews for compliance with our guidelines. The criteria are authenticity, appropriateness and compliance with our privacy policy. Assessments with the label «verified rating» have been confirmed by the patient with a mobile number. This gives you greater trustworthiness.
We do not offset patient ratings entered online with other quality indicators. The patient feedback therefore does not influence the scores or the ranking of the hospitals / clinics on our leaderboards. We present the feedback, which does not violate our guidelines, as we have received it. We kindly ask you to carefully consider to what extent these ratings are important for your choice of hospital.
verified rating
My surgery got canceled after having me ready for 6h in the hospital room, I organised my life to have the surgery and recovery with no work/studies and now after 1 week I can't even get in touch with anyone to book a new date, they just ignore my calls. We are talking about a simple surgery (1h long
inpat. treatment in Sep. 2024, date of rating: 04.09.2024
verified rating
We were in this clinic for 12 days. Doctors are constantly changing and don't take their time! Nursing staff are very disrespectful, arrogant and inhumane for this work! (At least half of the staff)
It can even happen that you come out sicker than when you were admitted. Staying more than 3 days was a mi
transl. from german, inpat. treatment in Aug. 2024, date of rating: 16.08.2024
verified rating
Cold unsupportive bureaucratic staff
I am given a prescription before an exam. I tell the secretary this medicine does not work. Stubborn. It's that or nothing. My GP has to intervene.
I tell the secretary I am completely scared before a consultion. The only focus is, what time the consultation
inpat. treatment in Jun. 2024, date of rating: 19.06.2024
verified rating
(surgeon: Dr. Schöb)
inpat. treatment in Jan. 2024, date of rating: 05.02.2024
verified rating
Competent, empathetic and extremely friendly care from the doctor and nursing staff.
About the surgery:
Thyroid surgery (hemithyroidectomy) (surgeon: Dr. Paul Magnus Schneider)
transl. from german, inpat. treatment in Jan. 2024, date of rating: 29.01.2024
verified rating
At the age of 80, I had a very positive experience of my first hospital stay. The friendly, positive charisma of the surgeon Dr. Jean-Luc Fehr, as well as the entire staff, was soothing.
About the surgery:
Prostate surgery. Unfortunately, the operation could only be carried out 33 days after a catheter was inserted. Dr. Jean Luc Fehr informed me before and after the operation. There were no infections. (surgeon: Dr. Jean Luc Fehr)
transl. from german, inpat. treatment in Jan. 2023, date of rating: 15.09.2023
verified rating
At any time. Very good infrastructure, best performance in the medical and nursing field. Very positive experience.
About the surgery:
Disc herniation L3/L4. Absolutely no problems and now about a week after the operation already very good recovery. Zero complications. Particularly noteworthy is the super good and constant information in all matters & the very high level of commitment from the doctor and nurse. Thank you very much. (surgeon: Dr. Jilali Rhiati)
transl. from german, inpat. treatment in Jun. 2023, date of rating: 29.06.2023
verified rating
My father (78) was advised to undergo a double bypass operation on his heart. He and his relatives were told that it was a routine operation. He died 2 days after the operation from septic shock/multiple organ failure. In less than 3 weeks he would have become a grandfather....
About the surgery:
Bypass surgery, father died in the hospital 2 days after the operation.
transl. from german, inpat. treatment in Jun. 2023, date of rating: 21.06.2023
verified rating
Cleanliness is not respected at all. The cleaning staff is simply a disgrace and not worthy of a private clinic. Without my intervention, the toilet and the sink would have been cleaned with the same cloth.
About the surgery:
Aorta - intervention (surgeon: Dr. Hardy Schumacher)
transl. from german, inpat. treatment in Oct. 2022, date of rating: 03.01.2023
verified rating
Very good service, med. care, food.
About the surgery:
Hyperthyroidism operated on with minimally invasive radiofrequency therapy. Trouble-free course. Very professional process. (surgeon: Dr. Lorant Szabo)
transl. from german, inpat. treatment in Apr. 2022, date of rating: 08.04.2022
verified rating
Dr Amgwerd for me is not only a top orthopaedist, doctor and surgeon, but also a person who knows how to listen to the patient and look for tailor-made solutions. For me, the Hirslanden Clinic is the best, the care, the staff, hotel service at its finest!
About the surgery:
Osteotomy knee right I will also have the left knee operated on based on my experience in 2022. That was my 2nd operation in the last 15 years. I could put off a prosthesis for hopefully many years. Thanks very much! (surgeon: Dr. Markus Amgwerd)
transl. from german, inpat. treatment in Dec. 2021, date of rating: 25.02.2022
verified rating
My daughter came to Hirslanden with an emergency due to acute appendicitis.
Since she was unfortunately not a private patient, she was referred to the eth university hospital on the grounds that it is not financially worthwhile. Her pain was inhuman! Unbelievable ...
transl. from german, inpat. treatment in Jan. 2021, date of rating: 31.10.2021
verified rating
Unfortunately, my knee prosthesis has to be replaced after 15 months. Got a second opinion. The comment from the new surgeon was "Unfortunately, this was not a masterpiece". No compliments for the Endoclinic.
About the surgery:
Very well for 5 months after the operation, then severe pain began. I was accused of not doing enough training, no further check was made. According to the physiotherapist, the exercises were too difficult for a 75-year-old patient. (surgeon: Dr. Felix Rapp)
transl. from german, inpat. treatment in Jan. 2020, date of rating: 13.06.2021
verified rating
Colonoscopy: good and clear patient information in advance, well organized, no waiting times, doctor (Jonas Zeitz) took time to answer questions, the intervention went without any problems
transl. from german, inpat. treatment in Feb. 2021, date of rating: 01.02.2021
verified rating
The operation on the spinal cord was a success! The two Drs., Prof. R. Bernays and Dr. Ch. Woernle, took ample time before the operation to explain to me the options I had and afterwards about the healing process.
I did feel to be in very competent hands and experienced professionals.
About the surgery:
Because of immense pain in the right leg, part of the spine had to be fixed in order to give the nerves more space.
The operation of roughly 2 hours went well and the recovery could start after a few days - physio treatment.
No complications afterwards at all! My anxieties turned to joy! (surgeon: Dr. Woernle Christoph)
inpat. treatment in Feb. 2020, date of rating: 21.03.2020
unverified rating
Waste of time. They just took a blood sample and sent me home without any further tests. I was told to see my neurologist.
transl. from german, date of rating: 27.12.2024
unverified rating
(surgeon: Dr. Woernle)
inpat. treatment in Feb. 2022, date of rating: 24.03.2023
unverified rating
About the surgery:
Removal of a cavernoma from the spinal cord between C0 and C1, surgery went without problems, as announced slight sensory discomfort on the arm. dr Reisch took a lot of time during discussions and communicated very openly and transparently. He also stopped by several times after the operation (surgeon: Dr. Robert Reisch)
transl. from german, inpat. treatment in Sep. 2021, date of rating: 25.02.2023
unverified rating
I knew my foot was broken due to the pain I had. I could not walk at all. They sent me away telling me I just had a hematoma and called me 5 days later to say it was actually a fracture. Seems like the absolute bare minimum. I asked for a bandage and they told me no I had to keep moving it....
date of rating: 21.09.2022
unverified rating
excellent medical care
About the surgery:
thermal ablation of thyroid nodule
inpat. treatment in Nov. 2020, date of rating: 06.05.2022
unverified rating
EVERYONE WHO WORKS THERE SUFFERS FROM DISRESPECT!!!!!!!!!!!! bad, bad, bad (patients are forgotten)
transl. from german, date of rating: 16.03.2022
unverified rating
competent treatment from entry to discharge
About the surgery:
Brain tumor surgery with a good outcome. Thanks to the whole team. (surgeon: Dr. Prof. R. Reisch)
transl. from german, inpat. treatment in Oct. 2021, date of rating: 27.11.2021
unverified rating
Patients are forgotten before the operation. Devices are out of date and are not being properly maintained.
About the surgery:
biopsy
transl. from german, date of rating: 07.04.2021
unverified rating
About the surgery:
Umbilical and inguinal hernias, performed in one pass (surgeon: Dr. Daniel Bimmler)
transl. from german, inpat. treatment in Nov. 2020, date of rating: 11.03.2021
unverified rating
For a corona test I had to wait for hours in the cold, with fever and aching limbs, because poor Hirslanden Clinic only provided a container WITHOUT any heating and did not prioritize the patients with complaints for the test but first those without .
transl. from german, date of rating: 23.01.2021
unverified rating
date of rating: 01.01.2021
unverified rating
date of rating: 07.03.2022
The master data for this hospital was last updated on March 31, 2024. You can find the period of origin of the quality data in the respective documentation on our portal.
4.4
3.9
