In autumn 2025, patients who had stayed in Swiss acute-care hospitals were asked about their experience. For our comparison, we use question 32: “What was your experience at this hospital?”. Patients could give a rating from 0 (“very poor”) to 10 (“very good”). We show the proportion of patients who gave their hospital one of the two highest ratings, 9 or 10. Across Switzerland, this proportion was 76.6%. Our ranking includes 165 hospitals and clinics, based on around 46'700 usable questionnaires.
The highest rating went to the Klinik Villa im Park in Rothrist: 98.7% of patients rated their experience with a 9 or 10. Overall, 53 hospitals scored statistically above the national average and 22 below it; for the remaining hospitals, the difference from the Swiss average was not statistically significant.
Surgical specialist clinics stand out particularly clearly: 19 of 28 scored above the national average and only one below it. Ownership also shows a clear pattern. Among hospitals and clinics organised as privately owned limited companies, one in two scored above the national average and only 6% below it. Among public-sector hospitals, only 15% scored better, while 27% scored below the national average. Private clinics therefore receive particularly positive ratings from their patients much more often.
At the other end of the scale, Switzerland's five university hospitals also stand out: all five scored statistically below the national average. The Inselspital Bern reached 70.9%, University Hospital Basel 70.6%, Geneva University Hospitals 69.2%, CHUV in Lausanne 66.9%, and University Hospital Zurich only 65.4%. More generally, large acute-care and central hospitals tend to receive weaker ratings more often than smaller and specialised clinics.
There are also differences between language regions. In German-speaking Switzerland, 38% of hospitals scored above the national average and 11% below it. In French-speaking Switzerland, 21% scored above and 21% below the average. In Italian-speaking Switzerland, none of the hospitals included in the comparison scored statistically above the Swiss average.
The overall pattern is clear: smaller and specialised clinics are more often rated particularly positively, while very large acute-care and central hospitals achieve lower scores on average. The results published by ANQ are not risk-adjusted, meaning that differences between patient groups are not statistically corrected. For patients, the figures show very clearly which hospitals are particularly often given top ratings – and where this happens much less often.
5.0
5.0
5.0
5.0
5.0
5.0
4.9
4.9
4.9
4.9
4.9
4.9
4.9
4.9
4.9
4.9
4.8
4.8
4.8
4.8
4.8
4.7
4.7
4.7
4.7
4.6
4.6
4.5
4.5
4.5
4.4
4.4
4.3
4.3
4.3
4.3
4.1
4.0
4.0
3.9
3.8
3.8
4.8
4.0
3.9
3.9
3.8
3.8
3.7
3.7
3.5
3.5
3.3
4.6
4.5
4.5
4.3
4.1
4.0
4.0
3.9
3.9
3.8
3.8
3.7
3.7
3.6
3.6
3.6
3.6
3.5
3.4
3.4
3.4
3.4
3.4
3.3
3.3
3.2
3.2
3.2
3.1
3.1
3.1
3.1
3.0
3.0
3.0
3.0
3.0
2.9
2.8
2.8
2.7
2.7
2.6
2.6
2.6
2.6
2.6
2.6
2.5
2.5
2.4
2.4
2.3
2.3
2.3
2.2
2.2
2.2
2.2
2.1
2.1
2.1
2.1
2.0
2.0
2.0
2.0
1.9
1.9
1.9
1.8
1.8
1.7
1.6
1.6
1.5
1.5
1.3
1.3
1.2
1.1
0.9
0.5
0.5
0.4
0.2
0.1
1.6
1.3
1.2
0.4
0.2
0.1
1.3
1.3
1.1
1.0
1.0
0.9
0.8
0.7
0.7
0.7
0.7
0.7
0.5
0.5
0.4
0.1
Patient satisfaction and patient experience are important measures of hospital quality. In our experience, patients are satisfied when the medical outcome is good considering the circumstances, their questions and wishes are taken seriously, and the staff are friendly and competent. Things such as good food and attractive rooms are not the main factors.
ANQ conducts standardised patient surveys throughout Switzerland. After a hospital stay, patients are asked a range of multiple-choice questions. For our comparison, we use the question about their overall experience at the hospital: “What was your experience at this hospital?”. Patients can give a rating from 0 (“very poor”) to 10 (“very good”). In paediatrics, similar questions are used to assess parents' satisfaction.